When a conflict flairs, defending your position should not be your first priority. Instead, listen first to the other person to better understand what's keeping you apart. Then, armed with two perspectives, you can search for additional sources from which to glean clarifying information.
Disagreements provide a natural opportunity for the involved parties to dig deeper into their differences. Agreeing to disagree until the conflict is resolved is mutually beneficial. If you still can't settle the issue, set it aside for now so it doesn't degrade your relationship.
Concentrating on the true source of conflict makes the issue less personal and easier to discuss. It also helps to motivate both parties to work out their differences. Solving conflicts collaboratively enables you to work more productively with a wider assortment of people.
When interpersonal conflicts are explored fully it becomes obvious what, not who, needs correcting. What follows, then, is the realization that your efforts are recognized, your contributions are valued, your job is more fun and this really is a great place to work. Formerly strained relationships, which were once a source of pain, now become opportunities for gain.
Note: Unresolved conflict drives people apart when they need to pull together.
V.O.R.
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